Frequently Asked Questions
- What is a CD key
- What do I do if I do not have a CD key?
- What is a PC-specific code?
- What is an unlock code?
- How do I install and register the software on more than one PC?
- Why do you need my personal details when I request the unlock code?
- How can I recover the unlock code after a drive or other system failure?
This is the code on a label on the CD. It allows Intelitek to track software that has been purchased.
What do I do if I do not have a CD key?
When prompted to enter the CD key during the software installation, enter the word “evaluation”. This will allow you to install the software for a trial period.
What is a PC-specific code?
This is a code generated by the software. It is unique for each PC and each installation of the software. This code allows Intelitek to generate the unlock code for the PC on which you installed the software. The PC-specific code is displayed in the Registration dialog box.
What is an unlock code?
This is a code that allows you to use the software after the evaluation period expires. You need to send your CD key and PC-specific code to Intelitek. We will reply with the unlock code for the software you purchased.
Alternately, install the software on all PCs and make a note of the PC-specific code generated on each PC. You can then send us one email or fax listing all the PC-specific codes. You will receive unlock codes for each PC. (Note: this will be handled manually by our support & services and may take several days).
How can I recover the unlock code after a drive or other system failure?
Once you have restored and reactivated your PC, reinstall the software. If it resumes operation in Evaluation mode, follow the procedure for obtaining an unlock code. Include a comment explaining why you need a new unlock code.