Frequently Asked Questions
- What is a CD key
- What do I do if I do not have a CD key?
- What is a PC-specific code?
- What is an unlock code?
- How do I install and register the software on more than one PC?
- Why do you need my personal details when I request the unlock code?
- How can I recover the unlock code after a drive or other system failure?
- What is a Subscription License?
- How to use a Subscription License
This is the code on a label on the CD. It allows Intelitek to track software that has been purchased.
What do I do if I do not have a CD key?
If installing our licensed software on a computer for the first time, a 14-day free evaluation is available with full access to the software and its features. Once this evaluation period has expired, you will need to activate the installation via CD key or LearnMate for continued use.
What is a PC-specific code?
This is a code generated by the software. It is unique for each PC and each installation of the software. This code allows Intelitek to generate the unlock code for the PC on which you installed the software. The PC-specific code is displayed in the Registration dialog box.
What is an unlock code?
This is a code that allows you to use the software after the evaluation period expires. You need to send your CD key and PC-specific code to Intelitek. We will reply with the unlock code for the software you purchased.
Alternately, install the software on all PCs and make a note of the PC-specific code generated on each PC. You can then send us one email or fax listing all the PC-specific codes. You will receive unlock codes for each PC. (Note: this will be handled manually by our support & services and may take several days).
How can I recover the unlock code after a drive or other system failure?
Once you have restored and reactivated your PC, reinstall the software. If it resumes operation in Evaluation mode, follow the procedure for obtaining an unlock code. Include a comment explaining why you need a new unlock code.
What is a Subscription License?
A Subscription license can be used to activate a licensed Intelitek software for a specific number of days. If you have a Subscription License that ends of “-0180” for example, this means after 180 days the software will no longer be usable unless another license is used to activate it.
How to use a Subscription License
Once you have your software installed you must complete the software registration. Simply click the Subscription License checkbox and then enter your Subscription CD Key. Click here to view. Then click Unlock and follow the prompts as requested.